Leverage Help Desk by AssetRemix to solve internal issues with a streamlined email ticketing system for users and agents. Automate and customize ticket generation for fast & effective resolution of day-to-day IT problems and increase Help Desk productivity.
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Email ticketing systems are designed to receive queries and service requests from end users. These queries are transformed into tickets with custom fields and assigned to agents who resolve the problems. Organizations can unify issues in one place using a help desk system to easily track and manage inbound emails.
AssetRemix Help Desk and email ticketing software has advanced features that enable organizations to seamlessly address and resolve end users issues while tracking & reporting on your workflow process.
Empower system admins and support end users with smart ticket workflow processes. It automates every step of the ticket lifecycle from categorizing the problem/query to assigning an agent. Automated notifications improve communication between the end user and agent.
To prevent recurring incidents, go beyond one-time problem-fixing by identifying the underlying issues. Categorize and document the problems, then generate comprehensive reports for analysis. It helps in identifying the root cause and finding permanent solutions.
Help Desk tickets are generated with custom fields to describe an issue faced by the user. It categorizes and documents details of the problem, with the added option to leave comments. This helps the agents to resolve the issue faster, preventing downtime.
Integrated with AssetRemix ITAM solution, the Help Desk & email ticketing software promotes asset visibility and control over asset data. Once a ticket is generated, the agent can access relevant data and work towards resolving the internal issue.
It ensures better service and end user satisfaction via service catalogs. Admins can create custom catalogs (business & technical) with detailed accounts of the services offered to the end users, expected resolution time, and relevant information for particular issues.
Custom reporting ability of the email ticketing system enables system admins to measure and analyse the issues reported and gather insights to improve help desk productivity. Robust reporting promotes smarter and more informed decision making.
Ensure seamless ticket management and increased Help Desk productivity with AssetRemix.
AssetRemix’s email ticketing software offers immediate benefits, like bringing order to a fragmented help desk system. However, it’s USP is in the ability to scale up beyond streamlining the internal help desk workflows. The email ticketing system enhances the overall end user support as the business grows and evolves. It is a comprehensive Help Desk system with an intuitive user interface designed to make providing and receiving support easier and faster.
Customers are seeing their team save time & money using AssetRemix for their schools asset management.
What I appreciate the most about team AssetRemix is that they look for the problems, even the minute ones, and are ready to make necessary adjustments for our benefit. The system is responsive and efficient, but above all, it is cost-effective.
Yes it's working great. I like how you guys are quick to implement feedback and bug fixes, that's not something I see often from devs. Overall AssetRemix has made my life a lot easier, it has turned our slothful device rollouts into a quick and seamless process.
It allows us to check and update the whereabouts of our fleet. We can pull the Chromebook data, and see if any of the devices are missing or if a device needs to be replaced. The inventory takes less time and we can retrieve data instantly.
Unlike competitors, we only charge you for the number of assets in our system, saving you money.